Patients

Answers to FAQ for patients

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27 articles in this collection
Written by Jennifer Johnson

How do I reset my password?

Password reset
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Written by Jennifer Johnson
Updated over a week ago

What if I can't log in?

Account login
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Written by Jennifer Johnson
Updated over a week ago

I would like to add other family members to my appointment. How can I do that?

Multiple patients per appointment
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Written by Jennifer Johnson
Updated over a week ago

What is CareSend?

CareSend platform overview
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Written by Jennifer Johnson
Updated over a week ago

How do I book an appointment?

How to order mobile care service through CareSend
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Written by Jennifer Johnson
Updated over a week ago

What forms of payment are accepted?

Description of how to pay for the CareSend mobile care service
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Written by Jennifer Johnson
Updated over a week ago

Is your platform HIPAA compliant?

Information security & HIPAA
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Written by Jennifer Johnson
Updated over a week ago

How long will my appointment last?

Duration of in-home CareSend appointments
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Written by Jennifer Johnson
Updated over a week ago

How do I cancel my appointment?

Appointment cancellation
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Written by Jennifer Johnson
Updated over a week ago

How do I reschedule my appointment?

Appointment rescheduling
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Written by Jennifer Johnson
Updated over a week ago

Who are your nurses?

Overview over CareSend healthcare professionals
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Written by Jennifer Johnson
Updated over a week ago

Am I expected to leave a gratuity?

CareSend provider compensation
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Written by Jennifer Johnson
Updated over a week ago

How do I refer other patients?

Patient referral
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Written by Jennifer Johnson
Updated over a week ago

My nurse didn't show up. Will I still be charged?

Nurse no-show
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Written by Jennifer Johnson
Updated over a week ago

I booked a lab draw through CareSend. How do I receive my results?

CareSend lab results
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Written by Jennifer Johnson
Updated over a week ago

Do you offer subscription plans?

Subscriptions & pricing
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Written by Jennifer Johnson
Updated over a week ago

Which labs do you work with?

Lab networks
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Written by Jennifer Johnson
Updated over a week ago

Do I need a valid government ID to book an appointment?

ID verification
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Written by Jennifer Johnson
Updated over a week ago

How do I need to prepare for my appointment?

Appointment preparation
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Written by Jennifer Johnson
Updated over a week ago

What services do you provide?

Scope of in-home care services
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Written by Jennifer Johnson
Updated over a week ago

Where do you operate?

Geographic coverage
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Written by Jennifer Johnson
Updated over a week ago

Can you come to my office or do you serve home addresses only?

Eligible address coverage
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Written by Jennifer Johnson
Updated over a week ago

Who is responsible for the care that is being provided?

Medical responsibility
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Written by Jennifer Johnson
Updated over a week ago

What are your experience and licensing requirements for healthcare providers?

Experience requirements
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Written by Jennifer Johnson
Updated over a week ago

Which regions do you operate in?

Geographic coverage
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Written by Jennifer Johnson
Updated over a week ago

How will I receive lab draw results?

Lab results
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Written by Jennifer Johnson
Updated over a week ago

Do you have after hour services and is there a charge for this?

Hours of operation
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Written by Jennifer Johnson
Updated over a week ago