Nurses & phlebotomists

Answers to FAQ for CareSend professionals

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26 articles in this collection
Written by Jennifer Johnson

What if the patient refuses a second stick?

Patient refusal
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Written by Jennifer Johnson
Updated over a week ago

How do I review the clinician video?

CareSend video
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Written by Jennifer Johnson
Updated over a week ago

Why don't I receive notifications?

CareSend notifications
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Written by Jennifer Johnson
Updated over a week ago

What is CareSend

CareSend platform overview
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Written by Jennifer Johnson
Updated over a week ago

What if I cannot access the vein during a phlebotomy draw?

Unsuccessful draw
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Written by Jennifer Johnson
Updated over a week ago

How do I refer other nurses?

Nurse and phlebotomist referral
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Written by Jennifer Johnson
Updated over a week ago

How do I dispose of the biohazard container?

Medical waste
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Written by Jennifer Johnson
Updated over a week ago

How many times can I stick a patient?

Phlebotomy attempts
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Written by Jennifer Johnson
Updated over a week ago

What if the patient's information is incorrect in the App?

Incorrect patient information on nurse app
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Written by Jennifer Johnson
Updated over a week ago

What should I do if the lab is closed when I arrive to drop off specimens?

Lab closed
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Written by Jennifer Johnson
Updated over a week ago

What if the patient's insurance has changed?

Patient insurance details
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Written by Jennifer Johnson
Updated over a week ago

What if the patient refuses a test the doctor ordered?

Patient refusal
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Written by Jennifer Johnson
Updated over a week ago

Do I have to hand the lab specimens directly to a person at the drop off lab?

Sample submission
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Written by Jennifer Johnson
Updated over a week ago

My patient wants to add a test? What should I do?

Adding a test
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Written by Jennifer Johnson
Updated over a week ago

I accidentally stuck myself with a used needle. What should I do?

Accidental skin puncture
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Written by Jennifer Johnson
Updated over a week ago

Can I leave the specimens at the lab without signing them in at the Kiosk?

Sample submission
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Written by Jennifer Johnson
Updated over a week ago

What if the patient refuses to sign the requisition form?

Patient signature
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Written by Jennifer Johnson
Updated over a week ago

What do I do if my centrifuge isn’t working?

Centrifuge not working
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Written by Jennifer Johnson
Updated over a week ago

What should I do if my patient passes out or is syncopal?

Patient emergency
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Written by Jennifer Johnson
Updated over a week ago

I need a requisition form. Can I print one at home?

Requisition form
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Written by Jennifer Johnson
Updated over a week ago

What should I do if I don’t feel safe going into a patient's home?

Safety
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Written by Jennifer Johnson
Updated over a week ago

What should I do if I can’t find the patient's home?

Patient address
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Written by Jennifer Johnson
Updated over a week ago

What is the dress code?

Dress code
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Written by Jennifer Johnson
Updated over a week ago

I have an emergency and need to leave the patient's home right now. What should I do?

Emergency
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Written by Jennifer Johnson
Updated over a week ago

I can’t reach the ordering physician and I have a question. What should I do?

Question
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Written by Jennifer Johnson
Updated over a week ago

I was exposed to my patient's blood. What should I do?

Accidental exposure
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Written by Jennifer Johnson
Updated over a week ago